Support

AITF takes pride in offering a comprehensive support system that extends beyond product delivery.

We believe strong after-sales service is the backbone of a long-lasting client relationship.

Dedicated Technical Assistance: Our experienced support team is available to assist clients with operational challenges, troubleshooting, and vehicle usage guidance.
Preventive Maintenance Programs: We offer customized maintenance schedules designed to prevent downtime and extend the life of your vehicles.
On-Site & Remote Service: Depending on client location and urgency, our technicians can provide support on-site or remotely through guided assistance.
Warranty Support: Clear, transparent, and efficient warranty claim processes with full documentation and fast resolution turnaround times.
Availability of Spare Parts: Critical spare parts are kept in stock to ensure uninterrupted service and minimal operational delays.

This integrated support system ensures peace of mind for our clients long after the product has been delivered.

A seamless supply chain and strong logistics capability ensure prompt delivery and service readiness.

Strategic Warehousing Facility: Located in Jebel Ali Free Zone, Dubai, our warehouse stocks vital components and parts to serve global clients efficiently.
Inventory Readiness: We maintain optimum inventory levels of frequently required items to support quick servicing and replacements.
Secure Packaging and Dispatch: All items are securely packaged and handled according to international safety and compliance standards.
Global Logistics Network: Through our trusted logistics partners, we enable fast, cost-effective, and reliable international shipping solutions.
Real-Time Tracking: Clients are provided with shipment tracking and status updates throughout the delivery process for complete visibility.

This structure ensures reliable support across borders, reducing delays and improving customer satisfaction.

Knowledge is key to the efficient and safe use of specialized vehicles and equipment.

Customized Training Programs: We offer tailored training solutions based on the specific vehicle configuration and operational needs.
Practical & Theoretical Sessions: Our programs combine hands-on training with technical knowledge to equip operators and maintenance teams.
Training Locations: Sessions can be conducted at the client’s site, our Dubai facility, or virtually, depending on convenience and availability.
Certified Instructors: Trainings are delivered by qualified professionals with extensive experience in vehicle operations and technical systems.
Certification & Documentation: Participants receive formal certification along with training manuals and documentation for reference.
Train-the-Trainer Model: Designed for larger organizations, this enables internal knowledge sharing and scalability.

Our training solutions are built to improve user confidence, reduce misuse, and ensure the safe and optimal operation of every unit supplied.